How to Disable and Delete a Member Account

There are two main ways to remove a member’s portal access:

1. Deleting the member account, which removes all history and data related to a member account, essentially making it so the account never existed. This may also be referred to as archiving the account.
2. Disabling a member account prevents the member from accessing their portal or anything related to their account while retaining data and account information in the system. This may also be referred to as making inactive.

How to Delete an Account

In the admin:

1. Go to the Members section and look up the member.
2. Once you are on the member’s dashboard, click the Member Details page.
3. Click the “Archive member (Delete)” option in the menu in the upper-right corner.

To Disable an Account

There are a few ways a member account can be disabled:

1. If the account expires, it automatically becomes disabled.
2. For User Eligibility portals, the member account is disabled when it is not included in the most recent file upload.
3. Or do it manually in the admin:
   • Go to the Members section and look up the member.
   • Once you are on the member’s dashboard, click the Member Details page. 
     
     
     
   • Go to the REGISTRATION INFO section and click on the “Active/Inactive” field and select “Inactive.” Then click the check mark to set the account as inactive.