Using Flow Engagement Analytics

Modified on Fri, Aug 2 at 2:27 PM

Admin users can view flows with engagement statistics visually overlaid on each component tile in the flow, and this can be done on a version-by-version level. This feature enables you to monitor participant interactions and progression-rates through every step of the flow. 


To see the engagement stats for a particular flow, go to the flow manager page in the admin, find the flow, and click on "View" from the actions menu:





Viewable metrics and patterns include

  • Start and Completion Rates: You can see the percentage of users who start and complete the flow.
  • Path Analysis: You can see which branching paths have better completion rates, offering insights into the effectiveness of each branch and tactics used within them.
  • Drop-off Points: You can see where participants are leaving the flow to help in pinpointing areas that may require optimization to improve completion rates.



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